A recent experience I had with a major healthcare provider here in San Diego reminded me of how very important it is, no matter the business...

A recent experience I had with a major healthcare provider here in San Diego reminded me of how very important it is, no matter the business...
(CHI roundtable participants pictured from left): Heather Turner (Orexigen), Terry McCune (K-Tube), Christen Chavez (ReMed), Mick Farrell (R...